Shipping & Returns
What are your shipping options?
American Veteran Industries can provide premium shipping services including Next Business Day, Second Business Day and Third Business Day. Charges for shipping services other than Ground will be added to the invoice.
What are the cut-off times for same-day shipping?
Orders placed Monday – Friday before the warehouse cutoff time listed below, will ship the same day pending credit approval.
The below chart reflects the times orders need to be placed based on the distribution center they will be shipping from.
|
Warehouse |
Cut-off Time |
|
Theodore, Alabama |
Parcel Orders 3:30 PM CST |
|
|
LTL Orders2:00 PM CST |
What is your backorder policy?
Our fill rates are among the highest in the industry. However, we occasionally experience out-of-stocks on some merchandise. We offer proactive backorder notifications to our customers – our system can automatically alert your staff by email of any backorders as they occur. To activate backorder email notifications on your account. You can also view a listing online of your current backorders 24/7. Simply login to Remotenet (our B2B portal) and navigate to the MANAGE ACCOUNT -> VIEW MY BACKORDERS link in the menu.
What is your return policy?
Our Return Policy
American Veteran Industries will only accept product returned within 60 days from the date of purchase. Products must be returned 6 months prior to date of expiration. Restocking fees will be applied to returns that occur 30 days after invoice date. Returns will not be accepted on special-order items, vendor drop ships, or customized kits.
Each return must include a Return Authorization Number. Unsolicited returns and returns without a Return Authorization Number will be charged a processing fee. All returns must be returned in original packaging and must be in the same unit of measure as originally purchased. Returns are subject to inspection by American Veteran Industries. No credit will be issued for product that we determine cannot be resold.
Please email us at our Customer Service email new@aviusa.store to obtain a Return Authorization Number, we will respond within 72 hours during business day. Please have the invoice number and date of purchase available sending us your request. Please include the Return Authorization Number on the package, shipping label, or paperwork.
Restock Fees
With the exception of special-ordered items, vendor drop ships, and customized kits, you may return or exchange any merchandise purchased at Supreme Medical within 30 days and be reimbursed for the cost of the product (excluding freight). All returns must be unopened, not expired and in salable condition.
- After 30 days, a 25% restocking fee will be applied.
- No returns are accepted after 60 days.
- The COVID-19 pandemic continues to significantly impact the global supply chain. American Veteran Industries is working with our manufacturer partners to obtain product in a timely manner and ensure availability to our customers. All orders for infection control supplies, PPE, respiratory supplies and equipment, and other product categories directly related to the pandemic are non-returnable. Thank you for your continued cooperation in this matter.